Refund policy

Last updated: October 21, 2026

30-day return window

Eligible, non-custom products may be requested for return within 30 days after delivery. For ordinary change-of-mind returns, the item must be unused, unworn, and in the condition received, with any original tags, components, and packaging.

How to request a return

Contact Paw & Smile at 143mydragon@gmail.com before sending anything back and include your order number and the reason for the request. If the return is approved, we will provide the authorized return address and available instructions. Do not send an item to Paw & Smile or directly to a supplier without authorization because supplier return locations can differ.

Return shipping and fees

There is no restocking fee for an eligible return under these default rules. We do not promise universally free return shipping. For an ordinary change-of-mind return, the customer is generally responsible for arranging and paying return shipping unless we state otherwise in advance or provide an authorized supplier label at no charge. Any customer return-shipping charge will be disclosed before the return is completed.

Defective, damaged, missing, or incorrect items

Inspect the order after delivery and contact us promptly if an item is defective, damaged, missing, or incorrectly supplied. Please provide the order number and photographs when reasonably requested. We will coordinate an appropriate replacement, refund, repair, or other remedy and will cover reasonable return costs when required by applicable law or when we confirm that the problem resulted from the supplier or shipment.

Customized and made-to-order products

Customized, personalized, or made-to-order products generally cannot be returned for change of mind after production has started. This does not limit rights or remedies for defective, damaged, incorrectly supplied, misdescribed, delayed, or non-delivered products. Any separate production, proof-approval, revision, cancellation, and return conditions will be disclosed before a supported custom product is offered for sale.

Refunds

After the returned item is received and assessed, or after the supplier confirms the return and refunds Paw & Smile where applicable, we will notify you of the decision. Approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time.

Cancellations and unavailable or delayed orders

Contact us as soon as possible to request cancellation. A request is not guaranteed after processing, customization, or fulfillment begins. If we or a supplier cannot fulfill an order, or if a delay, cancellation, or non-delivery gives you a right to a refund or other remedy under applicable law, those rights remain available.